Refund Policy
REFUNDS
INNERWEAR / PADDED UNDERWEAR / NAPKINS / CUSTOMIZED PRODUCTS / GIFT PACKS / SELECTED ACCESSORIES PRODUCTS
Innerwear, Padded Underwear, Napkins, Customized products made on request, Gift Packs and selected Accessories Products are Non-Refundable, Non-Exchangeable and Non-Returnable and cannot be returned, exchanged, or refunded.
You should refuse to accept the shipment if the packaging is damaged or tampered with before delivery. Please return the package to the delivery person and WhatsApp the images of the shipment to us at https://wa.me/912522299260
We triple check all our orders before we ship them. But in very rare cases, there could be manufacturing or color defects that slip through the quality check. If, in case, you have received a wrong/damaged/defective product, please let us know within 7 days of receipt of the order along with a complete unpacking video (one video from opening the shipment till identifying and highlighting the issue) to support the claim. We shall investigate the matter within 5 working days and provide a refund to your source account.
Please note, a complete unpacking video is a must for us to investigate and resolve the matter. It also helps in raising insurance claims with the courier companies. No complaints can be entertained without a complete unpacking video.
RETURN POLICY
Our return policy for products lasts for 7 days. If you are not 100% satisfied with our products, you may return your order for a refund within the first 7 days of delivery. The item(s) must be returned in the original unused, unworn condition with the tags still attached.
You should refuse to accept the shipment if the packaging is damaged or tampered with before delivery. Please return the package to the delivery person and WhatsApp the images of the shipment to us at https://wa.me/912522299260.
We triple check all our orders before we ship them. But in very rare cases, there could be a defect that slip through the quality check. If, in case, you have received a wrong/damaged/defective product, please let us know within 7 days of receipt of the order along with a complete unpacking video (one video from opening the shipment till identifying and highlighting the issue) to support the claim. We shall investigate the matter within 5 working days and provide a refund to your source account.
Please note, a complete unpacking video is a must for us to investigate and resolve the matter. It also helps in raising insurance claims with the courier companies. No complaints can be entertained without a complete unpacking video.
There are certain situations where refunds are not granted:
* Obvious signs of use.
* Any item not in its original condition, is damaged or missing accessories for reasons not due to our error.
* Any item that is returned more than 7 days after delivery.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
In the event your package returns (RTO) for any of the following reasons, the 2-way shipping costs [when free shipping is offered, the shipping charges will be calculated based on actual] will be deducted, and once you have paid the charges, the order will be reshipped. It is pertinent to note that in cases where an order has not been delivered for the following reasons, we will not issue a refund.
1. Consignee address incorrect.
2. Consignee phone incorrect.
3. Consignee not available / not contactable.
4. Consignee refused to accept.
5. OTP verified cancellation
SHIPPING
To return your product, you should mail your product to:
SweatersMakers.com (Fashion Pulse), F6/218, Bhumi World Industrial Park, Mumbai Nashik Highway, Pimplas Village, Thane, Maharashtra INDIA 421302
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.